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It is expected that Seoul Immigration office will significantly reduce  waiting time of applicants by increasing the number of subscribers and adding the reservation desks by reconstructing the On-line Reservation System.

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Applicants can select the date and time by logging onto the web-site and making on-line reservations. On the visiting date, applicants who have reservations are able to use "Reserved-only" desks, which will make more convenient and time-saving.

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Subscribers are required to print out Reservation-receipt and Application form from the On-line Reservation System. If you bring them together with other required documents on the appointed date, you will be able to save more time.
 

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Sejongro office expanded their business items, to provide access and convenience for clients who reside in downtown and the northen part of Han-river.

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This office also opened a reservation service desk. If you use both the reservation system and this office you can save much more time.

<Service Scope of Sejongro Branch Office>

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The VISA and Naturalization Division moved to the Annex from the main building.
- Visa division provides a more comfortable environment to clients with an enlarged waiting room..

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Seoul Immigration office moved the Chinese-Resident Service Division from its annex to the main building.
- The Chinese Division was relocated into the second and third floor of the main building, which can accomodate many more visitors than before. And the second floor will be remodeled for the "Information Service Center for the Korean-Chinese".

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The purpose of this relocation is to tie up the similar business categories to solve the congestion of the Annex and Main building.
 

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Through express service you can receive your passport, alien registration card and VISA recognition certificate at your home, after the immigration process has been finished.

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Until now, this delivery service has been used only by the clients who asked for it. But Seoul Immigration office introduced this courier service to all of the applicants in order to minimize the inconvenience of applicants who re-visit Seoul Immigration to receive a passport, etc.
 

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Seoul Immigration has not been able to successfully answer thousands of phone calls from customers. For this reason, many customers are complaining about the inconveniences to connect with the Immigration officers.

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Recognizing this problem, Seoul Immigration office is trying to improve the call services. From this year, our office hired some new staff for this service, and introduced the IP-based call center programme which will offer more upgraded services. Seoul Immigration office is trying to raise the Phone- reception rate (currently less than 20%) for customers.
 

Seoul Immigration office is looking forward to the support and cooperation of clients on its innovative efforts to provide high-quality Immigration services.